FAQs

Product & Ingredients

Question What can I expect when first trying Haielle Balanced Beauty System products?
AnswerAs a result of regular use, you can expect progressively fuller, thicker, stronger, shinier, nourished, and healthier hair. Our products are carefully formulated with the best nature has to offer with minimal impact on the environment, so you can apply with a peaceful mind.
Question How do Haielle products improve dry or damaged hair?
AnswerOur current products have been carefully formulated to include fifteen potent and nutritive vegetable oils and two innovative and powerful active ingredients. Our hand selected oils mimic the natural ecosystem of our scalp and hair, serving the purpose of intense moisture and nourishment by providing numerous vitamins, minerals, omega fatty acids, and antioxidants.
Question In how much time should I see results?
AnswerEach product in our system works differently. With some products, you will notice immediate results, while others will take slightly longer. Since everyone’s body is unique, results will vary depending on the frequency and use of products. For more information visit the specific product page.
Question Are Haielle products recommended for a specific type of hair?
AnswerHaielle products are versatile and formulated for all types of hair. However, keep in mind that each type of hair may require different amounts of product and application frequencies. For more information, please consult the detailed directions of each product.
Question Are Haielle products safe for color-treated hair?
AnswerYes! All our products are as safe and effective for color-treated hair.
Question Are Haielle products vegan?
AnswerOur HAIELLE Active Botanical Concentrate is vegan since it does not contain any animal products. Our HAIELLE Complete Recovery Complex is currently formulated with Milk Protein and Lactose. However, we are already working on a new formulation that will not include them.
Question Are Haielle products gluten-free?
AnswerYes. None of the products in our current portfolio include gluten or wheat ingredients. Always keep in mind that since we are using natural and safe synthetic ingredients from different parts of the world that are harvested, stored and processed through the supply chain, risks of gluten cross-contamination exist. If you are sensitive to gluten, we always recommend testing the product with a gluten sensor prior to use.
Question Does Haielle test on animals?
AnswerNo. All Haielle products are purposefully cruelty-free.
Question Are Haielle products Unisex?
AnswerYes, Haielle products are Unisex. They can be used by Women & Men.
Question What is CapixylTM?
AnswerCapixylTM is an innovative complex of biomimetic peptide combined with a red clover extract. It targets the main causes of hair loss, providing fuller and thicker hair.
Question What is PhytocellTecTM?
AnswerOur second active ingredient, PhytoCellTecTM Malus Domestica, is composed of a rare type of Swiss apple that is known for its unique ability to stay fresh for months. PhytoCellTecTM Malus Domestica is a powerful active ingredient based on apple stem cells, rich in specific factors relevant to protect and maintain the function of the skin and scalp stem cells. It is rich in epigenetic factors and metabolites which assure the longevity of cells and protect stem cells.
Question What are Haielle’s 15 Vegetable Oils?
AnswerWe’ve carefully handpicked 15 of the most rare and effective vegetable oils to infuse into our products: Abyssinian, Baobab, Buriti, Camelia, Coconut, Jamaican Black Castor, Kalahari Melon, Marula, Meadowfoam, Mongongo/Manketi, Moringa, Pequi, Seabuckthorn, Tomato, and Ungurahui. To learn more about our vegetable oils, head on over to our Balance page.
Question Where are Haielle products made and what are our quality standards?
AnswerAll our products are manufactured in sunny Miami, Florida, USA in a FDA Registered Facility that has been certified as meeting the requirements of ISO 2716:2007 Guidelines on Good Manufacturing Practices (GMP).
Question How does Haielle source ingredients?
AnswerAt Haielle, we are constantly striving to achieve vertical integration with our sources. That is, to work hand in hand with producers to raise quality standards and ensure that they are maintained in each batch. Additionally, we work to minimize environmental impacts and to guarantee fair trade conditions for producers and their communities. When using ingredients from different parts of the world, this can be a real challenge to achieve. Currently, some of our ingredients are purchased directly from the manufacturer while others are acquired through trusted distributors with years of experience in the industry.
Question Are Haielle products safe to use during pregnancy or nursing?
AnswerAs a new or soon-to-be mom, we understand that extra care and attention is required before anything comes into contact with your body. Even though our products are formulated to be as safe and natural as possible without sacrificing performance, we always recommend you ask your doctor before using any new products.
Question How should I store my Haielle products?
AnswerPlease store in a cool, dry place away from direct sunlight, heat, humidity and excess moisture.
Question Are Haielle products and packaging recyclable and reusable?
AnswerYes! Our packaging is composed of carton, glass, plastic, and aluminum, making them recyclable. Please refer to your local recycling programs for more information. We are currently working towards developing refill cartridges for our HAIELLE Complete Recovery Complex formula that will allow you to reuse the original bottle. Additionally, we are working on cooking up new ways to repurpose our packaging components.  

Support/Returns & Shipping

Question Where does Haielle ship?
AnswerWe provide domestic shipping within the United States and international shipping worldwide. 
Question What are the shipping costs?
AnswerShipping costs vary depending on product quantity, weight and shipping method. You will get an exact quotation on the checkout page before processing your payment.
Question How long will it take for my order to arrive?
Answer

  • STANDARD 3-5 business days
  • EXPEDITED 2 days
  • PRIORITY next day
  • INTERNATIONAL 6-10 days

About Us

Question How do you pronounce Haielle?
Answer“Hai-el”
Question What does Haielle stand for?
AnswerHaielle derives from the root words Chai, the symbol of life, and Belle, the universal word for beauty. We’ve combined these two words to capture what ultimately lies at the center of our belief system: real beauty is an energy that radiates from the inside out, a total synchronization between the external and the internal, between body and soul. We believe real beauty is the one that radiates from living a happy, healthy, and balanced life.
Question What is Haielle Balanced Beauty System?
AnswerWe don’t believe in a magical formula. Our many years in the beauty industry has taught us that there is no quick fix, no magic solution to all our concerns. It has taught us that our bodies have the extraordinary ability to heal itself, and that our job is just to enhance it’s natural process and let it shine.

We strive to keep our bodies how they are – natural. By doing so, we’ve traveled the world looking for the best sources of oils and nutrients that allow our bodies, skin, hair and scalp to regenerate. We’ve also turned over every stone looking for the most innovative, state-of-the-art advances in skin and hair care technology.

By merging the two together, we’ve created Haielle Balanced Beauty System, a collection of products that enhances what your body naturally does to stay healthy and nourished. The results? Keeping your hair, skin and body in optimal health throughout all of life’s moments.

Question How does Haielle define ``natural``?
AnswerAs a brand, we believe in the healing powers of nature. We’ve quickly become sensitized to the importance of taking care of our health, understanding that how we treat our bodies and minds has a direct impact on the balance of our lives. We’ve made it our purpose to do our part in taking care of the precious gift that is our health. By fusing together the best of nature and biotechnology, we cultivate products that work with our natural state, never against it. Because there is never a reason to compromise health for beauty, our products are designed to be as natural as possible without sacrificing performance.

Other

Question I’m interested in partnering with Haielle as a retailer/wholesale. Who should I contact?
AnswerWe love hearing from interested parties! Please contact us at info@haielle.com for more information on how you can join the Haielle family.
Question What does Haielle stand for?
AnswerHaielle derives from the root words Chai, the symbol of life, and Belle, the universal word for beauty. We’ve combined these two words to capture what ultimately lies at the center of our belief system: real beauty is an energy that radiates from the inside out, a total synchronization between the external and the internal, between body and soul. We believe real beauty is the one that radiates from living a happy, healthy, and balanced life.